I wanted to take a few moments to thank you for taking care of us once again this year. I also want to mention how pleased we were with the work performed by Brad. He was thorough and was able to correct any issue encountered. To top things off, we were extremely impressed that during our source test we had an issue with the linkage to one of our gas valves causing us to be out of compliance. I made a single phone call, and you were able to redirect Brad to us immediately. Thanks to your quick response, we didn’t have to reschedule our source testing. Brad was able to identify and correct the issue quickly, and he stayed onsite for the duration of the test monitoring of the flue gas in case any other problems arose. Due to the excellent customer service you have provided us these last two years we are happy to say that R.F. MacDonald has earned our business for as long as we continue to have steam boilers.

The demo crew that got rid of the old boilers did a fantastic job! The area looks great! They even took the time to hose down before leaving! That was a nice touch — thoughtful and professional! Wes called when they were finished to give me a heads-up about the demoed piping that couldn’t fit in the recycle bin. Now that we have more open floor space, I’ll bet Facilities will make plans for new equipment. I just wanted to jot down these sentiments because the crews on the demo and the install deserve the feedback. Rest assured the boilers are running well with no related production issue, the old area looks new again, and I am very pleased with the way the RFM project crews were safety-focused, respectful, pleasant to work with and skilled at their trade.

Richard played an integral part in getting these boilers through startup and tests/inspections. Pierre, our boiler inspector, wasn’t confident in our ability until he heard Richard was tasked with starting up the boiler. After Pierre’s inspection, he sent us the below “Atta Boy,” which I would like to extend to Richard: ‘I want to extend my appreciation for the outstanding support and team effort in preparing for BUPV inspection and certification of NR4 Plant.’ Without Richard’s trade knowledge, professionalism, pre-planning, and coordination, I don’t think I could’ve made it through Pierre’s Inspection successfully.

I would like to say thanks for all the hard work and support from R.F. MacDonald Co. There are many companies, contractors and vendors we work with daily, but your team’s work speaks for itself. You have set a high-level standard. On multiple occasions, your company has completed emergency repairs, which have helped us maintain customer orders and partnerships. A few key points I continue to see from your team are: professionalism by management and team, detailed communication from start to finish during working and non-working hours, never explaining issues but always having a solution to fix them immediately and HARD Work Period.

I appreciate the urgency given in response to our facility emergency. We are grateful for how quickly your team resolved the issue. You took our call seriously and saved us from a 6-month downtime to less than 48 hours. Rodney & Hani were diligent on the task provided. I was pleased to see the extra safety precautions too. Safety is our number one goal, and they made sure to go above and beyond our safety standards. Hani is an exceptional welder and provided results above our expectations. Our machine is back in service and making quality products for our customers. I look forward to our ongoing business relationship.

RFMCO has been servicing our boilers for many years. From boiler install, to major R1 repairs, to minor adjustments, we’ve come to know many of the service technicians and mechanics on a friendly first name basis. RFMCO service techs have voluntarily gone above and beyond on several occasions to help us out of a jam or address our concerns no matter how small. Thank you all for keeping our boilers tuned up and online. I know our hospital will continue to be the beneficiary of the great, friendly customer service we’ve come to know and expect from RFMCO.

I want to take a moment to thank you and your team for the recent repairs you made to the University swimming pool heating system. Due to supply issues, your team was able to get only one of the heaters running. Although I was thankful, I remained concerned because the contractor who installed the heaters in 2013 told me one heater would not be sufficient to heat the pool during the winter months. But, ever since your technicians made the needed repairs and made technical adjustments, the pool heating system has never worked so well! It has been “rock solid” for over a week now!

I am reaching out to pass along some gratitude for Josh and Travis who have been tirelessly working on one of our old boilers in Walnut Creek. They’ve had to deal with some unforeseen conditions and obsolete parts – all without missing a beat and staying positive and focused on getting the plant running again. Outside of this recent work, I know R.F. has always been responsive when we have emergencies, and your guys stay involved until the job is done. It’s nice to have that reassurance that you aren’t just a contractor but also a partner with us on these repairs.

Starting up this rental was no simple task. Faced with a barrage of issues stemming from boiler PLC issues, HMI hardware configuration, custom controls installations, weather/environmental adversities and tremendous pressure applied by my engineering crew, Sergio carried himself with steadfast diligence. He dealt with one issue at a time with patience, proficiency and professionalism. His persistence and dedication surely made an impression on the customer and myself.

Thanks for stopping by this week and clarifying the many questions I had. The entire R.F. MacDonald Co. staff has been helpful. Please pass a special thanks to your dispatcher as well. Every time I reach out to her, she is quick to respond and always seems to have the answer.

Thank you for a stellar job retubing the dormitory boiler. I really appreciate how well you cleaned up after the job. I have a lot of experience with boiler companies, and I know good talent, and teamwork, when I see it. It’s great to see a service team with so much pride in their work! Thanks so much for all you do and for representing us so well!”

I wanted to pass along to Chris and Joel how happy I am with the boiler annual service completed last Saturday. The team was outstanding and outperformed my expectations. They went above and beyond to communicate with me throughout the day, and I wanted to be sure the guys knew how pleased I was with their service and hard work.

I am thoroughly amazed at how much R.F. MacDonald was able to accomplish in 24 hours. This job consisted of a rental install & large retube with a tight schedule. The Service Team along with help from other offices and departments were successful in making us very happy.

I wanted to let you know how great Rony & Marco did last week with replacing our fan motor. Both of your techs are razor sharp and professional. I am very happy with the quality of their work. RFMCO is a great company. You have the best technicians in the field.

I wanted to pass along how great the crew was that performed our boiler annuals. Nathan and Alex did the work and communicated exceptionally well. This service was the best I’ve had so far. They did a ‘Lights Out’ job with everything they did. Great job, guys!